Refund and Returns Policy

At WitchOne, we want you to love your purchase. If something isn’t quite right, we’re here to help.

14 Day Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

* Be unused and in their original condition.
* Be returned in their original packaging where possible.
* Include all accessories, inserts, and promotional items that were included with the purchase.
* Be accompanied by proof of purchase or your order number.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, we cannot accept returns for:

* Opened or used spiritual products.
* Opened candles, oils, sprays, or consumable items.
* Custom-made or personalised products.
* Gift cards or digital products.
* Clearance or sale items unless required by Australian Consumer Law.

Damaged, Incorrect or Faulty Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery with:

* Your order number.
* A description of the issue.
* Clear photographs of the item and packaging where applicable.

Once reviewed, we will arrange a replacement, refund, or other suitable resolution in accordance with Australian Consumer Law.

Change of Mind Returns

We accept change of mind returns within the 14-day return period provided the item meets the eligibility requirements above.

Customers are responsible for return postage costs unless the item is faulty, damaged, or supplied incorrectly.

Original shipping charges are non-refundable for change of mind returns.

Refund Process

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

If you would prefer an exchange instead of a refund, please contact us and we will do our best to assist, subject to stock availability.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You are entitled to a replacement, repair, or refund for products that are faulty, not as described, or fail to meet consumer guarantees.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our website contact form and include your order number so we can assist you as quickly as possible.